Shipping policy
Shipping Policy
At It’s So Cute®, each item is made to order with care in our Texas studio. Please review the information below before placing your order.
Production Time
Our standard production time is typically 3–5 business days.
Production time refers to the time needed to prepare, embroider, personalize, and complete your order. It does not include shipping or carrier transit time.
During busy seasons, holidays, large orders, or highly customized projects, production may take longer.
Shipping Area
We currently ship within the United States.
Shipping Methods
Available shipping options are displayed at checkout and may include standard, priority, or expedited services depending on your destination and order.
Please note that selecting an expedited shipping method does not automatically shorten production time.
If you need your order by a specific date, please contact us before placing your order.
Tracking Information
Tracking information will be provided once your order has been completed and accepted by the shipping carrier.
Please use the tracking number provided to monitor your delivery.
Carrier Transit Times
Estimated carrier delivery times begin after your package has been accepted by the shipping carrier.
Transit times are estimates and may be affected by weather, holidays, carrier delays, service disruptions, or other circumstances outside our direct control.
Unless specifically guaranteed by the carrier, delivery dates are not guaranteed.
Shipping Delays
Once an order has been accepted by the shipping carrier, transit delays are outside our direct control.
If your package appears delayed, please contact us and we will gladly help you review the tracking information and determine the appropriate next steps.
Lost Packages
If tracking indicates that your package may be lost in transit, please contact us.
We will help review the shipment and determine whether a carrier claim, shipping protection claim, or other action may be appropriate.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your property
- Check with household members
- Check with neighbors
- Contact your local carrier or delivery office
- Allow a short additional period in case the package was scanned as delivered before final delivery
If the package still cannot be located, please contact us and we will help guide you through the next steps.
Damaged Packages
If your order arrives damaged during transit, please contact us as soon as possible and provide:
- Your order number
- Clear photographs of the damaged packaging
- Clear photographs of the damaged item
- A description of the issue
We will review the situation and help determine the appropriate next steps with the carrier, shipping protection provider, or applicable resolution.
Shipping Protection
Shipping protection or insurance may be available at checkout depending on the shipping method and order.
Any shipping protection coverage is subject to the terms and conditions of the applicable protection provider.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us immediately.
If the order has not yet shipped, we will do our best to update the address. Once a package has been accepted by the carrier, we may no longer be able to change the delivery address.
Returned to Sender
If a package is returned to us because of:
- An incorrect or incomplete address
- An undeliverable address
- Failure to claim the package
- A carrier delivery issue related to the address provided
we will contact you once the package is returned.
Additional shipping charges may be required before the order can be shipped again.
Original shipping charges are generally non-refundable when a package is returned due to an incorrect, incomplete, or undeliverable address provided by the customer.
Rush Orders
Rush production may be available depending on our current workload and the type of order.
Please contact us before ordering if you need an item by a specific date.
Rush production and expedited shipping are separate services, and additional fees may apply.
Holiday & Peak Season Shipping
During holidays and peak shopping seasons, both production and carrier transit times may be longer than usual.
We recommend ordering early whenever possible.
Contact
If you have questions about production, shipping, or an existing order, please contact us at:
It’s So Cute®
Handcrafted one order at a time in our Texas studio.