Refund policy
Refund & Return Policy
At It's So Cute®, every garment is produced individually after an order is placed. We do not maintain finished-product inventory in every design, color, and size. Each item is prepared specifically for your order, whether it includes personalization or not.
For this reason, all made-to-order, personalized, and custom products are final sale and are not eligible for returns or exchanges, except in cases where the item arrives damaged, defective, or we made an error with your order.
Please review your order carefully before completing your purchase.
Order Changes & Cancellations
We begin processing orders quickly.
Requests to cancel or modify an order must be submitted within 1 hour of purchase.
After this period, materials may have been prepared, personalization or embroidery files may have been created, or production may have begun. Once production has started, cancellations or changes may no longer be possible.
To request a change or cancellation, contact us as soon as possible at:
Submitting a request within the one-hour window does not guarantee that a change can be completed if production has already begun, but we will do our best to assist you.
Personalized & Custom Orders
Personalized and custom products are created specifically using the information submitted with your order.
Please carefully verify all:
- Names
- Initials
- Numbers
- Dates
- Titles
- Colors
- Sizes
- Spelling
- Other customization details
We are not responsible for errors in personalization information submitted by the customer.
Personalized and custom products cannot be returned or exchanged because of customer-entered errors.
Made-to-Order Items
Even products that do not include personalization are produced specifically after your order is received in the garment style, color, and size selected.
Because these products are made to order rather than pulled from finished inventory, they are considered final sale.
Sizing
Please review the size chart provided with each product before ordering.
Garment measurements may have a normal manufacturer tolerance of approximately ±1 inch.
Because each garment is made to order, we cannot accept returns or exchanges when the incorrect size was selected by the customer.
We recommend measuring a garment you already own and comparing those measurements with the size chart before purchasing.
Color & Handmade Variations
We make every effort to represent colors accurately; however, colors may vary slightly because of:
- Screen and monitor settings
- Lighting and photography
- Manufacturer dye lots
- Garment-dyed finishes
- Natural variations in appliqué materials
- The handmade embroidery process
Slight variations in embroidery placement, stitching, appliqué, fabric texture, or garment color are normal characteristics of handcrafted products and are not considered defects.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or we made an error in producing your item, please contact us within 48 hours of delivery.
Email:
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- A photograph of the full item when applicable
We will review the issue and determine the appropriate solution, which may include repair, replacement, or refund depending on the circumstances.
If the error was made by It's So Cute®, we will make it right.
Returns Without Prior Authorization
Please do not send an item back without contacting us first.
Unauthorized returns may not be accepted or eligible for a refund.
If a return is authorized because of an error on our part, we will provide instructions for the next steps.
Shipping Issues
Shipping transit times begin after your order has completed production and has been accepted by the shipping carrier.
Carrier delays are outside our direct control.
If an order appears lost, damaged during transit, or shows as delivered but cannot be located, please contact us so we can help review the tracking information and determine the appropriate next steps with the carrier or any applicable shipping protection.
Refund Processing
When a refund is approved, it will be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund is the result of an error by It's So Cute® or otherwise required by applicable law.
Questions
If you have questions about your order or this policy, please contact us before purchasing.
It's So Cute®
Email: info@itssocuteonline.com
Each order is handcrafted one at a time in our Texas studio with care, attention to detail, and quality embroidery.